Frequently Asked Questions - Fire Pits and Fireplace Tiles | Paloform
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Frequently Asked Questions
Why aren’t there prices on the website?

We ship our fire pits worldwide. We want to make sure that you have the correct pricing and shipping information, in the correct currency, for your region. We will be happy to give you pricing for any of our products if you contact us.

Where are products made? Where do you ship?

All of our products are made in Ontario, Canada from materials an components that are sourced in Canada and the United States.

 

We ship our products worldwide.

How do I order?

For most products, ordering is easy. Just give us a call or fill out our contact form. Fire Pit pricing includes everything you need and shipping is usually included. We ship our products worldwide, direct to your door.

 

Some products, like fireplace surrounds, may require some design and technical input, so please contact us so we can give you all the information that you need.

How are Paloform products installed?

Whether you are installing an outdoor fire pit, fireplace mantel or concrete tile, we recommend that you use a qualified, professional installer.

 

For gas fire pits, most jurisdictions require licensed gas-fitters to install gas lines an complete gas connections to ensure that installations meet safety standards and comply with local codes.

 

Fireplace mantels and tiles can be installed by experienced stone or tile-setters who have experience with natural, large-format stone slab or tile.

How much do they weigh?

All products vary in weight depending on configuration and options. None of our products are designed to have a solid, substantial aesthetic and are not light-weight. Concrete products convey their mass and metal products are heavy-gauge.

 

Outdoor fire pit weights vary depending on material and topping choices.

 

Product weight ranges can be found on the product drawings.

Can you create custom products?

We have extensive experience creating custom products for our clients in Corten, powder-coated steel, aluminum and stainless steel, as well as in cast concrete. We would be happy to discuss your project to see if we can help you to achieve your unique vision.

 

Many of our products can be modified or used in multiples to fit dimensional constraints or meet scale requirements. Please ask us!

Do you supply your fire pit toppings separately?

We source all of our fire pit toppings specifically to work in conjunction with our products. Some of them are exclusive or in very limited supply. Further, we cannot guarantee that toppings will function properly and safely with fire pits that we have not designed. For these reasons, we cannot supply decorative toppings by themselves. Sorry!