{"id":12078,"date":"2026-11-09T06:53:57","date_gmt":"2026-11-09T11:53:57","guid":{"rendered":"https:\/\/paloform.com\/fire-pit-faq\/buying-and-trade\/"},"modified":"2026-11-10T00:26:10","modified_gmt":"2026-11-10T05:26:10","slug":"buying-and-trade","status":"publish","type":"page","link":"https:\/\/paloform.com\/ca\/fire-pit-faq\/buying-and-trade\/","title":{"rendered":"Buying and Trade"},"content":{"rendered":"\n

Explore product choices, quote requirements, trade purchasing and custom projects. Your official quote sets out the products, options and commercial terms for your order.<\/p>\n\n\n\n

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Buying from Paloform<\/h2>\n
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Can I buy directly from Paloform?<\/h3>\n
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Yes. Paloform sells directly to clients and trade professionals.<\/p>\n <\/div>\n <\/div>\n

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Are Paloform fire pits kept in stock?<\/h3>\n
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No. Paloform fire pits are made to order based on the model, finish, burner, fuel type and other selections for the project.<\/p>\n <\/div>\n <\/div>\n

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Can I see a Paloform fire pit at a local dealer?<\/h3>\n
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Paloform does not operate a general dealer or showroom network. Material samples are usually the best way to review finishes. Contact Sales about samples for your project.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n\n

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Quotes and project information<\/h2>\n
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How do I get an official quote?<\/h3>\n
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Send Sales the project details, product or model, required options, billing information and full delivery address, also called the ship-to address. Paloform needs the ship-to address to confirm tax, freight and delivery details before issuing an official quote.<\/p>\n <\/div>\n <\/div>\n

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What happens if I do not yet know the ship-to address?<\/h3>\n
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Sales may issue a proforma estimate with a quote number beginning with D. It is an estimate only, not an official quote or order. It cannot become an invoice until the full ship-to address is entered and the quote is reissued.<\/p>\n <\/div>\n <\/div>\n

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How long is my quote valid?<\/h3>\n
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Consumer quotes are valid for 30 days. Qualifying trade quotes are valid for 90 days. The actual expiry date shown on the quote controls.<\/p>\n <\/div>\n <\/div>\n

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What happens if my quote expires? Can it be extended?<\/h3>\n
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Paloform will review the current price and lead time and issue a new quote. Expired quotes are not extended, and an expired quote does not guarantee the previous price or lead time.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n\n

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Trade purchasing<\/h2>\n
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Do you offer trade pricing?<\/h3>\n
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Yes. Trade pricing is available to qualifying trade professionals, including architects, landscape architects, designers, builders and contractors.<\/p>\n <\/div>\n <\/div>\n

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How do I qualify for trade pricing?<\/h3>\n
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Paloform must be able to verify that you work professionally in the trade. Sales will need your business email address, website, business registration or other professional details.<\/p>\n <\/div>\n <\/div>\n

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Can my architect or designer give me their trade pricing?<\/h3>\n
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The trade professional should contact Paloform directly. Any arrangement between the trade professional and their client is at the trade professional’s discretion.<\/p>\n <\/div>\n <\/div>\n

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Do you offer volume discounts?<\/h3>\n
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Volume pricing may be available for qualifying multi-unit orders. It depends on the products, quantity and project.<\/p>\n <\/div>\n <\/div>\n

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Can I sell Paloform products through my store or website?<\/h3>\n
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Paloform does not currently authorize third-party online resale. Retailers, designers, contractors and other trade professionals should contact Sales about trade purchasing.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n\n

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Choosing the product<\/h2>\n
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Can I choose natural gas or propane?<\/h3>\n
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Yes, depending on the product. The burner and gas components are configured for the selected fuel. Tell Sales which fuel you will use, and check that the fuel type on the quote is correct before accepting it.<\/p>\n <\/div>\n <\/div>\n

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What is the difference between match-lit and electronic ignition?<\/h3>\n
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A match-lit system is manually lit. An electronic-ignition system uses electricity to control ignition and shutoff. Both use natural gas or propane as fuel. Standard electronic ignition needs an electrical supply as well as gas.<\/p>\n <\/div>\n <\/div>\n

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Is the flame adjustable?<\/h3>\n
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It depends on the burner. Some match-lit systems allow reduction within their permitted range. Standard electronic ignition normally operates at a set flame height. Confirm the exact behaviour before ordering.<\/p>\n <\/div>\n <\/div>\n

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Are controls, timers and remotes included?<\/h3>\n
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Not always. Some controls are optional accessories. Depending on the project, options may include a wall switch, timer, remote control or compatible building-control system. The official quote shows what is included and any extra charge.<\/p>\n <\/div>\n <\/div>\n

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Do I need a glass screen? Can I add one later?<\/h3>\n
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It depends on the burner, model and site conditions. Glass screens are commonly recommended for electronic-ignition fire pits exposed to consistent wind. Tell Sales if the site is windy. Adding a screen later depends on the model, so ask before ordering.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n\n

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Samples and custom projects<\/h2>\n
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Can I get material or colour samples?<\/h3>\n
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Yes. Paloform can provide samples for many concrete colours, powder-coated finishes and decorative burner toppings. Give Sales the project name, required samples and shipping address.<\/p>\n <\/div>\n <\/div>\n

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How quickly will samples arrive?<\/h3>\n
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This depends on stock and destination. Sales can provide the expected timing.<\/p>\n <\/div>\n <\/div>\n

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Is decorative burner topping included? Can I replace it later?<\/h3>\n
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A selected decorative topping is normally included unless the quote says otherwise. Availability can change, and Sales may ask for a backup selection. Replacement topping can be purchased separately.<\/p>\n <\/div>\n <\/div>\n

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Does Paloform make custom fire pits, and what information is needed?<\/h3>\n
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Yes. Paloform can review custom and bespoke fire-feature requests. Send dimensions, drawings or sketches, preferred material, fuel and ignition type, burner requirements, access needs and any site restrictions. Include any requirement to house propane cylinders. Feasibility and pricing must be confirmed before the order is accepted.<\/p>\n <\/div>\n <\/div>\n

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Will I receive drawings for a custom order, and must I approve them?<\/h3>\n
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Yes, for projects requiring custom fabrication or approval drawings. Drawings are normally prepared after the order and initial payment have been confirmed. For a custom order, the production lead time starts only after the required deposit or full payment has cleared and all required information and approvals, including the signed and dated drawing, have been received. Delayed approval can change the production and shipping schedule. See Orders and Delivery<\/a> for modification and cancellation charges.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n\n

Before you request a quote<\/h3>\n\n\n\n