{"id":5756,"date":"2023-05-30T06:09:38","date_gmt":"2023-05-30T11:09:38","guid":{"rendered":"https:\/\/paloform.com\/faq\/"},"modified":"2026-03-10T23:52:55","modified_gmt":"2026-03-11T04:52:55","slug":"fire-pit-faq","status":"publish","type":"page","link":"https:\/\/paloform.com\/eu\/fire-pit-faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n    <div  class=\"faq section\" id=\"general-queries\">\n                                <h2 >General Queries<\/h2>\n                        <div class=\"faq-box   faq-border \">\n                            <div class=\"faq-box-item\">\n                    <h3>What does BTU mean for a fire pit?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>BTU, or British Thermal Unit, is a unit of heat. It is defined as the amount of heat required to raise the temperature of one pound of water by one degree Fahrenheit. However, this is a pretty abstract concept\u2014it doesn&#8217;t tell you how much heat you can expect a fire pit to produce. The most useful way to use BTUs is as a relative measure of heat output for comparing different appliances. For example, an average indoor gas fireplace might produce 40,000 BTU\/h, while a large element on a gas range might have 10,000 &#8211; 15,000 BTU\/h. By comparison, Paloform&#8217;s fire pits range from 60,000 &#8211; 140,000 BTU\/h.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Can a fire pit be placed on grass?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>We don&#8217;t recommend placing fire pits directly onto the grass as they require a stable footing that won&#8217;t shift or change over time. If you wish to place a fire pit in a grassy area, you must ensure that you have a base that is suitable for the weight of your fire pit. In addition, you must ensure the area is level and facilitates proper drainage.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Can a fire pit be placed on a wooden deck?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Generally, placing a fire pit on a wooden or composite deck depends heavily on the fuel type and the specific design of the unit. Because wood and composite materials are combustible, preventing heat damage and fire hazards is the primary concern. <\/p>\n<p>Paloform\u2019s gas and propane-fuelled fire pits are safe for use on wooden decks, as they have been tested and certified to have no clearance to combustibles.<\/p>\n<p>However, our wood-burning fire pits cannot be placed on wooden decks.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Can fire pits be used in windy areas? <\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Gas fire pits \u2013 fire pits in general\u2013 don&#8217;t do well in high-wind areas. Too much wind interferes with the aesthetics usually desired from a fire pit. Having said that, if you plan to install a gas or propane fire pit in an area with consistent wind, we recommend using a glass wind guard.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>What are the similarities and differences between a natural gas and a propane fire pit?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Both natural gas and propane fire pits are relatively clean-burning gaseous fuels \u2014free from ash and smoke. Both are connected to external fuel sources via pipes or flexible gas lines. Both types are best served by planning and installing an underground line in the fire pit area.<\/p>\n<p>However, where natural gas always comes from a building\u2019s piped gas source, propane is stored and dispensed from tanks. It is best when the propane source is a large, central tank, but it is possible to run some of our fire pits with small portable-style tanks. Please contact us for more information.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>How does electronic ignition work?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Fire pits with electronic ignition are designed to be plugged into an outdoor receptacle (120 VAC in North America; 230 VAC in Europe and Australia) installed inside the fire pit vessel. Turning on power to the receptacle ignites the fire pit, and turning off the power extinguishes it.<\/p>\n<p>This system affords you a variety of choices for controlling the fire pit: wall switch, wireless remote, home automation system, or any on\/off system that will control power to the receptacle.<\/p>\n<p>For more information, please refer to our installation manuals.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>What rocks or toppings can be used with a fire pit?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>You can choose from basalt &#8220;river&#8221;-style rocks, lava pebbles, or various glass styles for use with fire pits. At Paloform, we can only recommend and guarantee using one of our fire pit topping options, as these have been tested extensively.   <\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Can a fire pit be placed on a covered patio? <\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Paloform fire pits can be placed on a covered patio as long as the &#8220;Clearances to Combustibles&#8221; requirements are met. Please check each fire pit model&#8217;s installation guide for information.<\/p>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n\n\n\n    <div  class=\"faq section\" id=\"product-information\">\n                                <h2 >Product Information<\/h2>\n                        <div class=\"faq-box   faq-border \">\n                            <div class=\"faq-box-item\">\n                    <h3>How hot does a Paloform fire pit get?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Natural gas and propane fire pits can produce flame temperatures that go over 1000\u00b0C. However, the amount of heat you feel is determined by the size of the flame and your proximity to it. This is described in North America in units of BTU (British Thermal Units) and in Europe and other countries where the metric system is used in kW (kilowatts).<\/p>\n<p>Wood-burning fire pits can potentially create far more heat than a gas appliance. In this case, the heat produced by the fire depends on the type and amount of fuel used.<\/p>\n<p>Our gas and propane fire pits are designed so that the vessel does not get hot to the touch under normal circumstances. In the case of wood-burning fire pits, the vessel can reach very high temperatures, so your discretion is essential while using the product.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>How much do Paloform products weigh?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Paloform\u2019s products vary in weight depending on materials, configuration, and options. We design our products to have a solid, substantial aesthetic, and as such, they are not lightweight.<\/p>\n<p>Please visit each product page for more information on fire pit weights.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>How are Paloform fire pits installed?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Whether you are installing an outdoor fire pit or outdoor fireplace, you must hire a qualified, professional installer.<\/p>\n<p>Most jurisdictions require licensed gas fitters to install gas lines and to make gas connections. This ensures that installations meet safety standards and comply with local codes. <\/p>\n<p>To support a seamless and safe installation, Paloform provides comprehensive installation manuals, technical specifications, and planning guides for every product, equipping contractors with the exact dimensions and requirements needed before delivery.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>How is a Paloform fire pit turned on?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>There are two types of burner systems available in Paloform&#8217;s modern fire pits: electronic ignition and match-lit.<\/p>\n<p>Electronic burners are connected to a power source and can be controlled by a switch or wireless remote. The match-lit models are lit using a butane lighter or long match. These employ a safety pilot with a thermocouple, which shuts the gas off if the fire pit is blown out.<\/p>\n<p>Please refer to our installation manuals for complete lighting instructions.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>What safety standards are Paloform fire pits certified to?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>All of Paloform&#8217;s modern fire pits are certified to the following standards:<\/p>\n<ul>\n<li><a href=\"https:\/\/labtestcert.com\/listing-directory\/?certpage=1&amp;searchQuery=paloform&amp;searchField=&amp;submit=Search\" target=\"_blank\" rel=\"noopener\">North America: to CSA\/ANSI standards, listed by Labtest Certifcations Inc.<\/a><\/li>\n<li><a href=\"https:\/\/www.kiwa.com\/nl\/en\/news\/certified-companies-and-organizations\/certified-companies-and-organizations\/?scope=&amp;q=paloform&amp;brl=&amp;cert=\" target=\"_blank\" rel=\"noopener\">Europe: CE certified to the standards of the European Gas Appliance Regulation (EU) 2016\/426.<\/a><\/li>\n<li><a href=\"https:\/\/forms.iapmo.org\/ocna\/listing\/display_schedule.aspx?scheme=GMK&amp;ID=2313\" target=\"_blank\" rel=\"noopener\">Australia: GasMark tested and certified to AS\/NZS 5263.0<\/a><\/li>\n<li><a href=\"https:\/\/www.svgw.ch\/\" target=\"_blank\" rel=\"noopener\">Switzerland: SVGW<\/a><\/li>\n<li><a href=\"https:\/\/licensing.reg.state.ma.us\/pubLic\/pl_products\/pb_search.asp?type=G&amp;manufacturer=Paloform&amp;stype=spec&amp;model=&amp;product=&amp;description=&amp;psize=50\" target=\"_blank\" rel=\"noopener\">Massachusetts: MA Accepted Plumbing Products<\/a><\/li>\n<\/ul>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Does Paloform manufacture custom fire pits?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Yes, Paloform manufactures a wide range of custom fire pits for residential and commercial projects of all sizes. Custom outdoor fire features can be fabricated in Corten steel, powder-coated steel or aluminum and hand-cast concrete. Additionally, these bespoke units can utilize natural gas or propane with manual match-lit or electronic ignitions, as well as clean-burning ethanol burners.<\/p>\n<p>For more information on bespoke design services, please visit the <a href=\"https:\/\/paloform.com\/eu\/custom\/\">Paloform Custom Fire Pits<\/a> page.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Are Paloform fire pit toppings sold separately?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>We do not supply decorative fire pit toppings separately, as we source them specifically to work in conjunction with our Paloform fire pits. Some of them are exclusive or in limited supply. Further, we cannot guarantee that toppings will function safely and adequately with fire pits that we do not design.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Does Paloform manufacture glass windscreens?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Yes, we supply tempered glass screens for most Paloform fire pit models. Note that the glass is for screening wind only\u2013it will get hot!<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>How does the fire pit connect to a gas line?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>The preferred installation method for our fire pits is to have a gas or propane line concealed under a decking surface or underground. The line is then brought up through the base of the fire pit vessel and connects to the burner inside. The fire pit can be connected and serviced from the top by lifting the burner out of the vessel.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Where are Paloform products manufactured?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>All of Paloform products are manufactured in Ontario, Canada. We source our materials from Canada and the United States.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>What accessories are available for Paloform fire pits?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Most Paloform fire pits come complete with an all-weather fabric cover. Some units have a solid burner cover that converts the fire pit into a table when not in use. Other available accessories are glass screens and table tops. Not all accessories are available for all models.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>What are the types of burners available for Paloform fire pits?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>We offer natural gas and propane-fuelled burners with a choice of electronic or \u2018match-lit\u2019 ignition. All Paloform units are certified and have the necessary safety controls.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>How heavy are your fire pits?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Most of our fire pits are heavy, especially the concrete ones. While weight is a factor when moving a fire pit into place, it is generally considered a positive trait. This is because it prevents unwanted movement and susceptibility to wind and gives the fire pit its substantial feel. In fact, it is sometimes necessary to mechanically secure our lighter models to the ground.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>What is the best Paloform fire pit for a small backyard?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>For smaller outdoor spaces, compact designs work best. Paloform&#8217;s <a href=\"https:\/\/paloform.com\/eu\/miso\/\">Miso<\/a> and <a href=\"https:\/\/paloform.com\/eu\/soba\/\">Soba<\/a> fire pits, with their circular, minimal vessels, are ideal for intimate backyards. If you prefer a square profile, the <a href=\"https:\/\/paloform.com\/eu\/bento\/\">Bento<\/a> offers clean, angular geometry that brings a sculptural focal point without overwhelming the space.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>What is the best Paloform fire pit for bigger outdoor spaces?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>For larger outdoor areas, Paloform&#8217;s <a href=\"https:\/\/paloform.com\/eu\/robata\/\">Robata<\/a> and <a href=\"https:\/\/paloform.com\/eu\/komodo\/\">Komodo<\/a> fire pits are ideal, available in six and seven-foot lengths, respectively. They work well as focal points or space dividers.<\/p>\n<p>The <a href=\"https:\/\/paloform.com\/eu\/fold\/\">Fold Fire Table,<\/a> in its rectangular version, is another great option for expansive settings. The 48-inch <a href=\"https:\/\/paloform.com\/eu\/miso\/\">Miso fire bowl<\/a> and the <a href=\"https:\/\/paloform.com\/eu\/kodo\/\">Kodo outdoor fireplace<\/a> also provide a substantial presence for big outdoor spaces.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Which fire pit materials age well in outdoor environments?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Paloform materials are chosen specifically for their ability to weather beautifully in outdoor settings. <a href=\"https:\/\/paloform.com\/eu\/blog\/corten-fire-pits-the-appeal-of-rusted-metal\/\">Corten<\/a> steel develops a stable, rust-like patina over time, which protects it from further corrosion.<\/p>\n<p><a href=\"https:\/\/paloform.com\/eu\/blog\/cast-concrete-for-modern-fire-pits\/\">Hand-cast concrete<\/a> is durable and will age naturally, developing a unique character over its lifetime. Powder-coated aluminum provides a resilient finish, designed to withstand year-round outdoor exposure, maintaining its color and integrity against the elements.<\/p>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n\n\n\n    <div  class=\"faq section\" id=\"care-and-maintenance\">\n                                <h2 >Care and Maintenance<\/h2>\n                        <div class=\"faq-box   faq-border \">\n                            <div class=\"faq-box-item\">\n                    <h3>Does Corten Steel bleed? Will it stain my deck?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Corten steel bleeds during the weathering phase and may stain your deck. This is because it is initially designed to be left &#8216;raw&#8217; so that it is exposed to the elements, and the surface reaches a hardened state through repeated wet-dry cycles.<\/p>\n<p>Until the surface stabilizes, the rain will carry rust-colored water from the Corten onto the ground around the fire pit and likely stain it.<\/p>\n<p>To minimize the risk of staining, you must design the location of the fire pit accordingly to make room for initial run-off during the weathering period. Further, we do not recommend attempting to seal Corten, as this will almost certainly lead to undesirable surface issues later.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Can I leave my fire pit outside throughout the year?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Our concrete, Corten steel, and powder-coated fire pits can be left outside year-round. However, we recommend that they be covered with the all-weather fabric cover that we supply during the winter and when it is not in use for extended periods. This helps keep debris out of the burner pan and prolongs the life of the burner components. All our fire pits have drainage holes on the underside \u2013 it is important that this drainage hole does not become clogged or covered, as water can damage the vessel and burner.<\/p>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n\n\n\n    <div  class=\"faq section\" id=\"order-and-payment\">\n                                <h2 >Order and Payment<\/h2>\n                        <div class=\"faq-box   faq-border \">\n                            <div class=\"faq-box-item\">\n                    <h3>How do I place an order?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>For most products, ordering is easy. Just reach out to us through our <a href=\"https:\/\/paloform.com\/contact-us\/\">contact page<\/a> or call us directly.<\/p>\n<p>The price we quote for the fire pit includes the essential components and shipping. Most products require some design and technical consultation, so please contact us so we can give all the information you need.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>What is included in the price?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Fire pit prices include everything needed to connect the unit to a fuel source: all burner components, toppings, and, in most cases, a fabric cover. Some models come standard with metal burner covers. Shipping to most countries is included in the prices.<\/p>\n<p>In addition, we also offer optional accessories such as glass screens, metal table tops, and remote controls.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>What forms of payment do you accept?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>We accept major credit cards and direct money transfers. We can accept cheques in the United States and Canada.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Why are prices not listed on the website?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>As we ship our fire pits worldwide, we want to ensure that you have the correct pricing and shipping information per your region&#8217;s currency. To know more about the prices of specific products, please reach out to us.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Can an order be cancelled or modified?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>All of our products are made and configured to order. Once an order is in production, it cannot be canceled. Some modifications, such as fuel source, ignition system, and topping choice, may be possible.<\/p>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n\n\n\n    <div  class=\"faq section\" id=\"shipping-and-delivery\">\n                                <h2 >Shipping and Delivery<\/h2>\n                        <div class=\"faq-box   faq-border \">\n                            <div class=\"faq-box-item\">\n                    <h3>What are your lead times?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Depending on the season, our lead times on standard products may vary from 6 to 12 weeks. Bespoke orders require longer lead times.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Do you charge a shipping fee?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>We always include shipping in our pricing.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>How to track the status of an order?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Once you place an order, your sales representative will be your point of contact and can answer any questions you have along the way, including your order status.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Is a signature\/ID proof required during order delivery?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>A signature is required upon delivery. We use third-party carriers, so it is critical that you inspect goods thoroughly before accepting and signing off on a delivery.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>What is Paloform&#8217;s return policy?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>We do our best to work with you at every stage of the order. We want to ensure that you get what you want with a complete understanding of the product specifications and installation requirements. Products are then made and configured to order. For these reasons, all sales are final, and we cannot accept returns.<\/p>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n\n\n\n    <div  class=\"faq section\" id=\"usage-and-safety\">\n                                <h2 >Usage and Safety<\/h2>\n                        <div class=\"faq-box   faq-border \">\n                            <div class=\"faq-box-item\">\n                    <h3>How hot do the outer surfaces of a Paloform fire pit get? Is there a burn risk for guests? <\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Our gas and propane fire pits are specifically designed so that the outer vessel does not get hot to the touch under normal operating circumstances; however, it is always important to supervise children around the appliance. Protective glass screens shield the fire from wind, but because of their proximity to the fire, they will become hot and cannot be touched during operation.<\/p>\n<p>Note that the vessels for wood-burning models, because of the raw and unregulated nature of natural fire, may reach very high temperatures.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>What safety features are built into Paloform&#8217;s ignition systems?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Both of our ignition systems are equipped with important safety features to ensure reliable and secure operation. The specific features vary depending on the ignition type you choose.<\/p>\n<p><strong>Electronic Ignition<\/strong>: Our electronic systems feature an automatic gas shutoff directly linked to the power switch, ensuring the gas flow stops immediately when the power is turned off. A built-in flame sensor confirms the pilot is lit before allowing gas to flow to the main burner and shuts the burner down instantly, should the fire be extinguished by some external means. This means that there will never be unburnt gas flowing freely from the unit.<\/p>\n<p><strong>Match-lit Ignition<\/strong>: Our match-lit systems are equipped with a manual key valve that provides a direct, mechanical way to completely cut the gas supply when turned to the &#8220;OFF&#8221; position. For added safety, they also feature a thermocouple that automatically shuts off gas to the main burner if the pilot flame is ever extinguished.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Can you cook food over a fire pit?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>No, you cannot cook food over a Paloform fire pit. Our fire pits are designed and certified specifically as &#8220;Outdoor Decorative Gas Appliances,&#8221; intended to provide warmth and enhance the ambiance of your outdoor space.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>How is a fire extinguished in a Paloform fire pit?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>The shutdown procedure is specific to your ignition type.<\/p>\n<p><strong>Electronic Ignition<\/strong>: To extinguish the fire pit, simply turn off the power using the same switch you used to turn it on. This immediately closes the main gas valve and extinguishes the flame safely.<\/p>\n<p><strong>Match-lit Ignition<\/strong>: To turn off the main burner, rotate the control key clockwise from &#8220;ON&#8221; back to the &#8220;PILOT&#8221; position. To shut down the fire pit completely, push the key in slightly and continue turning it clockwise to the &#8220;OFF&#8221; position, which will extinguish the pilot flame. We do not recommend leaving the fire pit unattended with only the pilot lit.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Can I burn wood in a gas fire pit?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>No, you must never burn wood or any other solid materials in a Paloform gas fire pit. Our fire pits are finely tuned gas appliances where every component is specifically engineered for the clean combustion of either natural gas or propane.<\/p>\n<p>Not only will burning wood create soot and ash that can permanently clog the precision burner ports and damage the sensitive pilot ignition system, but gas burners are also not designed to withstand the extreme heat generated by wood-burning fires. This can lead to damage and the risk of uncontrolled fire or explosion.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Is it safe to leave a fire pit unattended? <\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>No, for your safety, you should never leave a Paloform fire pit unattended while it is in operation. For our match-lit models, this includes not leaving the fire pit active with only the pilot flame lit.<\/p>\n<p>To ensure safety with our electronic ignition models, we recommend turning off the gas at the source or locking out the power at the breaker panel when the fire pit is not in use to prevent any possibility of accidental ignition. Always ensure your fire pit is properly shut when you are finished enjoying it.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>What causes a gas fire pit to fail to ignite or produce a weak flame?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>If your fire pit won&#8217;t light or has a weak flame, first check that your main gas supply is fully turned on. The next step depends on your ignition type: for electronic ignition models, verify that the power is on at the wall switch and circuit breaker.<\/p>\n<p>For match-lit models, ensure you are holding the control key in for up to 30 seconds after the pilot ignites to allow the safety thermocouple to heat up.<\/p>\n<p>If these simple checks don&#8217;t work, the pilot may be clogged with debris. We recommend contacting a qualified service technician for further assistance.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Can we use any brand&#8217;s decorative topping instead of the toppings supplied by Paloform?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>No, for critical safety reasons, you must only use the burner media and decorative toppings supplied by Paloform. Common landscape stones, river rocks, or other materials not supplied by us can contain trapped moisture or air pockets.<\/p>\n<p>When heated rapidly by the fire pit, this moisture can turn to steam and expand, causing the materials to crack, fracture, or even explode, posing a significant risk of personal injury.<\/p>\n<p>All toppings provided by Paloform have been specifically tested to withstand high temperatures safely and ensure the proper flame performance of your fire feature.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>How well do the flames perform on a moderately windy evening?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>While our fire pits are designed for robust outdoor use, strong winds can disrupt the aesthetic of the flame. In moderately windy conditions, you will notice more movement in the flame, and strong gusts over 10 mph (16 km\/h) may cause our electronic ignition systems to shut off intermittently.<\/p>\n<p>For this reason, if your fire pit is in a location that experiences consistent wind, we strongly recommend adding one of our tempered glass wind guards. A wind guard is the best way to protect the flame, ensuring a more stable and enjoyable experience.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Can the fire pit be used as a multi-functional element, such as a coffee table or a surface for entertaining when not in use?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Several of our fire pit models can be used as a multi-functional surface for entertaining when not in use. This is made possible with optional accessories like a solid burner cover or a metal table top that are designed to fit securely over the burner area.<\/p>\n<p>It is important to note that these accessories are not available for all models, and for safety, any cover or table top must be removed before operating the fire pit.<\/p>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n\n\n\n    <div  class=\"faq section\" id=\"installation\">\n                                <h2 >Installation<\/h2>\n                        <div class=\"faq-box   faq-border \">\n                            <div class=\"faq-box-item\">\n                    <h3>Can fire pits be installed on a rooftop bar or terrace?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Yes, our fire pits can be installed on rooftops and terraces. For any such installation, there are three critical requirements.<\/p>\n<p>First, the surface must be solid, level, and structurally engineered to support the substantial weight of the fire pit.<\/p>\n<p>Second, safety clearances must be met. Each model has specific clearances to combustible materials that must be maintained. This information is available in product installation manuals.<\/p>\n<p>Third, all rooftop installations must comply with local building and fire codes, so it is essential to consult your local code officials.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Where should a fire pit be placed in a yard for safety?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>While Paloform does not provide specific placement recommendations, there are several functional and safety considerations for any outdoor installation.<\/p>\n<p>Fire pits should be placed on a solid, level, and stable surface that can support their weight and provide proper drainage. Our fire pits do not have clearance requirements below, meaning they can be safely installed on combustible surfaces such as wood or composite decking, as long as those surfaces meet the structural requirements for support. However, we do not recommend placing fire pits directly on grass without a properly prepared solid base.<\/p>\n<p>For safety, you must maintain minimum clearances as described in each product installation guide. Finally, before installation, consult local code officials to ensure compliance with regional regulations regarding outdoor fire features.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>How far does a fire pit need to be from a house, fences, or other structures?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>For a safe and compliant installation, it is critical to maintain proper clearance from any combustible materials. Each model has its clearances to combustibles described in its product installation guide.<\/p>\n<p>As regulations can vary, we also strongly recommend consulting your local building codes to ensure your installation is fully compliant.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>What is the weight and structural consideration for placement, especially on elevated surfaces like decks or rooftops?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Our fire pits are intentionally designed to be substantial and heavy, particularly the concrete models. This weight provides stability and helps prevent unwanted movement caused by wind or accidental contact.<\/p>\n<p>When installing a fire pit, it should always be placed on a solid, level surface. If you are placing a fire pit on an elevated structure, such as a deck, terrace, or rooftop, it is your responsibility to ensure that the structure is engineered to support the full weight of the appliance. The specific weight of each fire pit varies by model and material, and this information is available on the individual product pages.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>What are the specific site requirements for installation, including gas line connections, electrical needs (for electronic ignition models), and base preparation?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>For a successful and safe installation, your site must meet these key requirements for the base, gas supply, and electrical connections (for electronic ignition models only).<\/p>\n<p>The fire pit must be placed on a solid, level surface. All gas and\/or electrical services must be installed by a licensed technician. Gas lines should include a manual shut-off valve.<\/p>\n<p>Electronic ignition models require a dedicated line voltage (120V or 230V AC, depending on your country) with a 15A circuit and a GFCI-protected outdoor receptacle. The ideal installation option is to have the outdoor receptacle controlled by a wall switch. Please contact us for further information on other switching options are available. Our match-lit models are manually operated and do not require any electrical power.<\/p>\n<p>Please refer to our installation manuals for more information.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>How do the fire pits perform in various weather conditions, and what considerations are there for drainage, wind, and extreme temperatures?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Our fire pits are designed for year-round outdoor use and are built to withstand various weather elements.<\/p>\n<p>Each fire pit has built-in drainage holes to manage rain, which must be kept clear to protect the burner components. For windy locations, we strongly recommend a glass wind guard to ensure a stable flame.<\/p>\n<p>To protect your fire pit during the winter or extended periods of non-use, use the provided all-weather cover. Always ensure the unit is completely dry before covering it.<\/p>\n                    <\/div>\n                <\/div>\n                            <div class=\"faq-box-item\">\n                    <h3>Can a fire pit be integrated into an outdoor kitchen or dining pavilion?<\/h3>\n                    <div class=\"faq-box-item-content\">\n                        <p>Yes, integrating a fire pit into an outdoor kitchen or dining pavilion is an excellent way to create a sophisticated, multi-functional space. The key is to treat it as an architectural feature that defines a distinct social or lounge area, keeping it separate from high-traffic cooking or circulating zones.<\/p>\n<p>Some models, like Nimbus, can serve as a dining table with an integrated fire.<\/p>\n<p>Using materials that complement a kitchen&#8217;s countertop and finishes will create a seamless, intentional design where the fire pit feels like a natural extension of the space.<\/p>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-twopart.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5756","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/paloform.com\/eu\/wp-json\/wp\/v2\/pages\/5756","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/paloform.com\/eu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/paloform.com\/eu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/paloform.com\/eu\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/paloform.com\/eu\/wp-json\/wp\/v2\/comments?post=5756"}],"version-history":[{"count":14,"href":"https:\/\/paloform.com\/eu\/wp-json\/wp\/v2\/pages\/5756\/revisions"}],"predecessor-version":[{"id":10762,"href":"https:\/\/paloform.com\/eu\/wp-json\/wp\/v2\/pages\/5756\/revisions\/10762"}],"wp:attachment":[{"href":"https:\/\/paloform.com\/eu\/wp-json\/wp\/v2\/media?parent=5756"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}