Buying and Trade

Yes. Paloform sells directly to clients and trade professionals.

No. Paloform fire pits are made to order based on the model, finish, burner, fuel type and other selections for the project.

Paloform does not operate a general dealer or showroom network. Material samples are usually the best way to review finishes. Contact Sales about samples for your project.

Send Sales the project details, product or model, required options, billing information and full delivery address, also called the ship-to address. Paloform needs the ship-to address to confirm tax, freight and delivery details before issuing an official quote.

Sales may issue a proforma estimate with a quote number beginning with D. It is an estimate only, not an official quote or order. It cannot become an invoice until the full ship-to address is entered and the quote is reissued.

Consumer quotes are valid for 30 days. Qualifying trade quotes are valid for 90 days. The actual expiry date shown on the quote controls.

Paloform will review the current price and lead time and issue a new quote. Expired quotes are not extended, and an expired quote does not guarantee the previous price or lead time.

Yes. Trade pricing is available to qualifying trade professionals, including architects, landscape architects, designers, builders and contractors.

Paloform must be able to verify that you work professionally in the trade. Sales will need your business email address, website, business registration or other professional details.

The trade professional should contact Paloform directly. Any arrangement between the trade professional and their client is at the trade professional’s discretion.

Volume pricing may be available for qualifying multi-unit orders. It depends on the products, quantity and project.

Paloform does not currently authorize third-party online resale. Retailers, designers, contractors and other trade professionals should contact Sales about trade purchasing.

Yes, depending on the product. The burner and gas components are configured for the selected fuel. Tell Sales which fuel you will use, and check that the fuel type on the quote is correct before accepting it.

A match-lit system is manually lit. An electronic-ignition system uses electricity to control ignition and shutoff. Both use natural gas or propane as fuel. Standard electronic ignition needs an electrical supply as well as gas.

It depends on the burner. Some match-lit systems allow reduction within their permitted range. Standard electronic ignition normally operates at a set flame height. Confirm the exact behaviour before ordering.

Not always. Some controls are optional accessories. Depending on the project, options may include a wall switch, timer, remote control or compatible building-control system. The official quote shows what is included and any extra charge.

It depends on the burner, model and site conditions. Glass screens are commonly recommended for electronic-ignition fire pits exposed to consistent wind. Tell Sales if the site is windy. Adding a screen later depends on the model, so ask before ordering.

Yes. Paloform can provide samples for many concrete colours, powder-coated finishes and decorative burner toppings. Give Sales the project name, required samples and shipping address.

This depends on stock and destination. Sales can provide the expected timing.

A selected decorative topping is normally included unless the quote says otherwise. Availability can change, and Sales may ask for a backup selection. Replacement topping can be purchased separately.

Yes. Paloform can review custom and bespoke fire-feature requests. Send dimensions, drawings or sketches, preferred material, fuel and ignition type, burner requirements, access needs and any site restrictions. Include any requirement to house propane cylinders. Feasibility and pricing must be confirmed before the order is accepted.

Yes, for projects requiring custom fabrication or approval drawings. Drawings are normally prepared after the order and initial payment have been confirmed. For a custom order, the production lead time starts only after the required deposit or full payment has cleared and all required information and approvals, including the signed and dated drawing, have been received. Delayed approval can change the production and shipping schedule. See Orders and Delivery for modification and cancellation charges.