Answers for choosing, ordering, installing and caring for your Paloform fire pit. Browse by topic or go directly to the resources for your project.
What would you like help with?
Buying and trade
Explore product choices, quote requirements, trade purchasing, samples and custom projects.
Orders and delivery
Understand deposits, production timing, delivery, unloading, storage and reporting delivery damage.
Installation planning
Find the right documents and plan placement, ventilation, gas, electrical supply and burner media with your installer.
Troubleshooting and care
Find safe next steps for ignition or flame problems, care guidance and the information Technical Support needs.
Warranty and parts
Prepare a warranty request, understand the review process and identify the correct replacement parts.
Start with your project
I am choosing a fire pit
Start with Buying and Trade. You can review fuel and ignition choices, request samples and prepare the details for a quote.
I have already placed an order
Start with Orders and Delivery. For a question about your own order, contact Paloform privately with the official order or invoice reference.
I am an installer or contractor
Start with Installation Planning and the documents for the exact model. Use Troubleshooting and Care for support questions.
I am an architect designer or trade buyer
Use the Trade Purchasing and Samples and Custom Projects sections in Buying and Trade, then review Installation Planning for the project team.
Need help choosing the right resource?
Contact Paloform with your product or project details and the question you need answered. For an existing order, include the official order or invoice reference where available.
Safety concern? Stop using the fire pit.
Do not try to light it again if you smell gas, see fire outside the normal burner area, experience an electric shock, hear a forceful delayed-ignition bang or find submerged controls. Move people away and contact the appropriate local emergency or qualified service provider from a safe place. Do not recreate an unsafe condition for a video.